This Privacy Policy explains how Lendaz ("Lendaz", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use our website at lendaz.app, our property search and listing services, and when you contact us through messaging channels such as WhatsApp and Facebook Messenger (together, the "Services").
By using the Services, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly, information generated as you use the Services, and information from third-party platforms you use to reach us.
Information you provide
- Account details — name, email address, and phone number when you register or list a property.
- Property information — listing details, addresses, photos, and pricing you submit as a landlord or agent.
- Enquiries and messages — the content of messages you send us, including through WhatsApp and Facebook Messenger.
Information collected automatically
- Search activity — the search terms and filters you use to find properties.
- Usage & device data — pages viewed, approximate location, browser type, and similar analytics data.
- Cookies — see section 5.
2. How We Use Your Information
- To operate the Services and show you relevant property listings.
- To respond to your enquiries and connect you with landlords or agents.
- To reply to messages you send us on WhatsApp and Facebook Messenger with property search results.
- To improve, secure, and personalise the Services.
- To communicate with you about your account, listings, or updates you request.
- To comply with legal obligations.
3. Messaging Channels (WhatsApp & Facebook Messenger)
When you message Lendaz through Facebook Messenger or WhatsApp, we receive the content of your messages and a platform-provided identifier (such as your Messenger-scoped ID or WhatsApp number) so that we can reply — for example, by sending you property listings that match your request.
- We use this information solely to respond to you and provide the Services.
- We do not sell your messaging data or use it for unrelated advertising.
- Your use of Messenger and WhatsApp is also governed by Meta's own terms and privacy policies.
4. How We Share Information
We do not sell your personal information. We share it only as needed to run the Services:
- Landlords & agents — when you make an enquiry, we may share your contact details so they can respond.
- Service providers — trusted partners that help us operate, including hosting providers, Meta Platforms (Messenger/WhatsApp), Google (analytics), AI providers used to power search, and payment processors such as Paynow.
- Legal reasons — where required by law or to protect the rights, safety, and property of Lendaz and others.
5. Cookies & Analytics
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Services are used. We use Google Analytics to measure traffic and improve the product. You can control cookies through your browser settings; disabling them may affect some features.
6. Data Retention
We keep personal information only for as long as necessary to provide the Services and for legitimate business or legal purposes. When it is no longer needed, we delete or anonymise it.
7. Your Rights & Choices
You may request to access, correct, or delete the personal information we hold about you, or ask us to stop messaging you. To exercise these rights, contact us using the details below.
8. Security
We use reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children
The Services are not directed to individuals under 18, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be communicated through the Services.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
- Email: hello@lendaz.app
- Phone: +263 77 162 3470
- Location: Harare, Zimbabwe